Proud of our past, prepared for the future. We’re powering our community.

We are the electricity Distribution Network Operator (DNO) responsible for delivering power to over 3.8 million homes and businesses across central southern England and the north of Scotland. We serve some of the most diverse and unique geographies across the UK, and keep customers and communities connected whilst developing the flexible electricity network vital to achieving net zero.

Our skilled teams are based right across the regions we serve, from the bustle of West London to the smallest villages in the Highlands and Islands of Scotland.  They are supported by engineering and customer service teams based in major offices and depots in centres like Reading, Portsmouth, Perth and Inverness.

  • Customer support

    We are committed to offering our customers the very best in customer service and are keen to hear how you feel about us. If you would like to discuss or raise a complaint or say thanks, we have a dedicated page that'll allow you to do just that.
    Support

  • Our customer service guide

    Our Customer Service Guide details who we are, what we do, how we can help you in the event of a power cut, and how you can contact us. It also details our Safety and Security of supplies, Special Services, and access to premises. It’s all of the customer service information you need in one handy document.
    Download

  • Performance standards

    Whilst we cannot guarantee a constant supply of electricity, we will always get your power restored as quickly as we can. The Guaranteed Standards of Performance set out how quickly we must restore power following an interruption in supply.
    Find out more

  • Working near our infrastructure

    From time to time the development and maintenance work of others can come close to, and often cross, our infrastructure. If you are a statutory undertaker or large-scale developer and wish to discuss your work with us, find out more here.
    Networks Access Statement

  • Sustainability

    Our Sustainability ambition is to be a leading Distribution Network Operator in our journey to achieve net zero. Our strategy sets out what we will do to embed Sustainability throughout our operations.
    Find out more

  • Land rights

    The right of access to the land is granted through a Land Right which can be a personal agreement between ourselves and the Grantor (wayleave) or a permanent right to the land (servitude/easement). There are 4 types of agreements, find out more here.
    Land rights

Managing our assets

Asset management is a key part of everything we do, and looking across the whole lifecycle of our asset base can help us ensure long term value for our customers.
Asset management

Scottish and Southern Electricity Networks is a trading name of: 

Scottish and Southern Energy  Power Distribution Limited Registered in Scotland No. SC213459
Scottish Hydro Electric Transmission plc Registered in Scotland No. SC213461
Scottish Hydro Electric Power Distribution plc Registered in Scotland No. SC213460 
Southern Electric Power Distribution plc Registered in England & Wales No. 04094290

All members of the SSE Group with VAT Number 553 7696 03

The Registered Office of Scottish and Southern Energy Power Distribution Limited, Scottish Hydro Electric Transmission plc, Scottish Hydro Electric Power Distribution plc is Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ.

The Registered Office of Southern Electric Power Distribution plc is No.1 Forbury Place, 43 Forbury Road, Reading, RG1 3JH.