Increase or decrease your electricity supply: What's involved?

You can do this by either applying by using our online application form or if you wish to download and email your application to us you can do so here, however, the fastest way to apply is online. In the application form, we will outline everything we need from you. 

Top tips for this stage: 

• When you apply please let us know how much electricity you currently have, if you are unsure we can carry out a free load check for you before you begin. We will also need to know how much electricity you now need to accommodate any changes to your property. 
• Remember to tell us if you have anything that may require extra electricity such as heat pumps, swimming pools etc. You may hear us call this ‘abnormal load’ during your application.
• You will need to contact your energy supplier who you pay your electricity bills to, they will replace your meter after we make the necessary changes to our equipment, for example your service cable and or fuse carrier. A certified private electrician will move your consumer unit and internal wiring. Make sure the electrician has the right qualifications and certificates too. 

The next stage is for our quoting team to look at the information you provided and build a quote for you. The team will look at this information and send you a quote with a breakdown of the costs associated.

Our team will be in touch to explain the timescales and costs as well as the next steps for you if you wish to pay for the works to go ahead. This is also an opportunity for you to ask us any questions about your quote and anything else.

Top tips for this stage:

• Your price will vary depending on what you've asked for. For example, often, digging is needed for where we're going to lay the cables. If you ask us to do this, it's likely to be more expensive than it would doing it yourself or getting a tradesperson to do so.
• There are different ways you can pay, to find the best payment method for you, take a look at your quote. NEED TO REVIEW THIS POINT 

Your quote will be valid for 90 days to give you enough time to make your decision. When you are ready, you can get things moving by paying for the quote. You can pay by card, bank transfer, or cheque. Full details will be on your quote letter we send you. - CAN WE QUESTION CHEQUE OPTION AS ONLY 36 YTD.

It's important that you do not make payment until you are ready for the works to take place. If you're unsure on the right time to pay, please speak to us and we'll help you.

Top tips for this stage: 

• Before you pay, if something doesn't look right in the quote we send you, or you have any questions - please do get in touch.

Once you've made payment, your personal Delivery Project Manager will be in touch within 10 working days to prepare the work involved. Your project manager will be your point of contact until the work is complete and are on hand to help you. When we get in touch, we'll want to discuss preparation for the works. This includes any digging required on site, and a date for the work to be complete. Feel free to ask any questions you have at this point too.

CHECK THIS WITH DEBBIE CHILDS 

Top tips for this stage:

• If there is a need to access neighbouring land, we recommend speaking with them first as we will need to seek approval from the landowner to carry out the work. If consent is difficult to gain, this may delay your project.
• We may need to get permits to carry out the works, for example from the local council for traffic management. Our Project Manager will organise this on your behalf and keep you updated.
• If you are carrying out your own digging on your land, please tell your tradesperson about where we've planned to put the cable using the plans we sent you. You can also give them our Service Alteration readiness guide for guidance on cable trenches, routes and depths. MAIN READINESS GUIDE FOR THIS? CHECK WITH DEBBIE

The final step is completing the work and getting your electricity connection increased/ decreased. By this point, everything will have been organised between you and the project manager. Once this is done, we will arrive on-site and carry out the work to make the changes.

Top tips for this stage:

• Make sure you've arranged for your supplier and electrician to be there on the same day. They will need to change your meter and connect your consumer unit. Not doing this will mean you won't have power until the meter and consumer unit is in place.
• Double check your quote, this will tell you if there's some equipment, we need you to provide (such as an external meter box). If you're unsure, our project manager can help.