What to do during a power cut

CHECK

Do any of your neighbours have power? If they don’t it is likely the fault is on our network. If everyone has power and you don’t, check your fuse box to see if any switches are in the ‘off’ position and check if your meter has a display, if it does, this means power is coming into your property.
RESET

Complete a full reset of your fuse box by turning off the main larger switches and then all your smaller switches, repeat the process but start with turning your smaller switches on first and the larger ones last.
REPORT

If you have checked with your neighbours and reset your internal switches and still have no power, report it to us on our Power Track site, you can do so below and our team will be out to help you as soon as possible. If you need to speak to our representatives, call us on 105.

Track a fault in your area or raise a report with us on our Power Track map and our team will keep you updated until our engineers can safely restore your power.

Go to Power Track

Image of SSEN engineer showing a customer how to log a report on our Power Track map on her tablet

Download our resources

We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage, as well as our hints and tips on how you can create your own home emergency plan with our new checklist.

Click on the drop-downs below to download our resources tailored to your area.

Our top tips

Fridge Freezer

Keeping your fridge freezer doors closed protects your contents and you should only open this if you need to. This means that chilled and frozen food should last for several hours. Refer to your manufacturer’s guidelines for more information.

Electronic devices

Mobile phones and tablets can run out of battery quickly when used, so limit their use for emergencies. If you have a vehicle, you may also be able to charge your device while we restore power.

Tropical fish and reptiles

Fish and Reptiles should manage for a couple of hours without power. After this time, you may need to unplug your filters to stop harmful toxins entering the water. Disturbing the water can help also in the meantime.

Download our app

Download our free Power Track app so you can keep track of the fault in your area, you can also keep updated so you never miss any new information or changes to estimated restoration times.

Lights and Appliances

Always leave a light on in your home so you know when the electricity has returned but make sure that you switch off all electrical appliances.

Stair lifts

Some of our customers require a stairlift to access the upper floor of their property. Check if your stairlift has a manual handle to allow you safely downstairs during a power cut. Most will have a battery backup also.

Keep yourself warm

Heat can drop quickly during a power cut, make sure you dress warmly and try to stay active to help circulation.

Call 105

Some of our customers might not understand how to carry out a full reset of their trip switches or carry out checks to see if it is just their property - rest assured, our team is here to help. Just give us a call on 105 for free on landline or mobile.

Do you require extra support in the event of a power cut? Our Priority Services team are here to help no matter the time of day. Find out more here.

Find out more about our Priority Services

Image of SSEN engineer visiting young man with baby

Helpful tips for if you ever experience a power cut

CHECK

RESET

REPORT

Power Track

Download our resources